01
Intake & journey map
We confirm critical journeys, release windows, and the crash surfaces you already watch. Severity rules are written down before analysis starts.
Impact Process
How a crash impact review unfolds
A transparent sequence from intake to brief—so your team knows what happens before any instrumentation changes.
02
Cluster & cohort cut
Crash clusters are paired with user and session impact, then sliced by version, device class, and cohort when the data supports it.
03
Recovery & support align
We check post-crash paths and, when available, support themes—so severity reflects abandon, retry, and help-seeking—not only stack traces.
04
Brief & handoff
You receive a prioritized impact brief and a live walkthrough. Optional retainers keep the watchlist current between major ships.
What this process is not
We do not sell a hosted crash dashboard or replace your existing reporter. The process produces decisions your team can own inside tools you already pay for.